Brittany G. Smith
High School: Montgomery Blair High School 6/2003
Silver Spring, MD
English Honors, Dramatic Lit.
National Honors Society
Honor roll (4 semesters)
2002 Monologue competition award winner
Uncommon ability to maintain a professional manner under stress.
Strong reading and math skills.
Working knowledge of MS/Word, MS/Excel.
Excellent oral and written communications skills and great telephone skills.
Receptionist The Choice, Inc. Washington, DC
Greeted Guests and faculty in a professional and friendly manner
Answered incoming phone calls using a multi-line phone system
Sorted all incoming mail and packages
Residential Concierge Classic Concierge Washington, DC
Greeted tenants and guests in a professional and friendly manner while upholding the image of the residential property.
Answered incoming phones calls using a multi-line phone system
Responded to tenants needs via phone and email correspondence
Conferred with management to prioritize needs, resolve conflicts, and choose solutions.
Commercial Concierge Capitol Concierge, Inc. Washington, DC
Greeted tenants and guests upon arrival
Ensure couriers are directed to proper location in building, with proper access cards
Answered telephone calls and after ascertaining the nature of requests, directed callers to appropriate staff.
Ensure all building repair requests are input into building’s maintenance system
Worked with clients/tenants to arrange and follow through on all event planning needs to ensure all special requests are met
Front Desk Clerk University Club Washington, DC
Check guests in and out in a timely and courteous manner
Ensure reservations were taken correctly and courteously
Available at all times to deal with guest complaints and problems
Ensure compliance of safety and security standards
Room Service Clerk Hyatt Regency Downtown Washington, DC
9/2008 – 1/2009
Worked with clients/customers to arrange and follow through on all catering details and to ensure all special requests are met
Responsible for pricing, billing and resolving customer complaints
Front Desk Clerk
11/2006-6/2008 Terribles Hotel and Casino Las Vegas, NV
Handled cash and credit transactions
Registered guests which included confirming reservations, and if necessary, independently resolving any issues.
Assisted with housekeeping discrepancies.
Prepared purchase orders and resolved accounting discrepancies
References available upon request