Brittany Smith

//Brittany Smith

Brittany G. Smith

ibmissg@gmail.com

(301) 605-2222


EDUCATION

High School: Montgomery Blair High School    6/2003          

Silver Spring, MD

English Honors, Dramatic Lit.

National Honors Society

Honor roll (4 semesters)

2002 Monologue competition award winner

                                                                            

OTHER QUALIFICATION

Uncommon ability to maintain a professional manner under stress.

Strong reading and math skills.

Working knowledge of MS/Word, MS/Excel.

Excellent oral and written communications skills and great telephone skills.

EXPERIENCE

Receptionist The Choice, Inc. Washington, DC

7/2018-Present

  • Greeted Guests and faculty in a professional and friendly manner

  • Answered incoming phone calls using a multi-line phone system

  • Sorted all incoming mail and packages

Residential Concierge Classic Concierge Washington, DC

11/2017-4/2018

  • Greeted tenants and guests in a professional and friendly manner while upholding the image of the residential property.

  • Answered incoming phones calls using a multi-line phone system

  • Responded to tenants needs via phone and email correspondence

  • Conferred with management to prioritize needs, resolve conflicts, and choose solutions.

Commercial Concierge Capitol Concierge, Inc. Washington, DC

4/2011-10/2014

  • Greeted tenants and guests upon arrival

  • Ensure couriers are directed to proper location in building, with proper access cards

  • Answered telephone calls and after ascertaining the nature of requests, directed callers to appropriate staff.

  • Ensure all building repair requests are input into building’s maintenance system

  • Worked with clients/tenants to arrange and follow through on all event planning needs to ensure all special requests are met

Front Desk Clerk University Club Washington, DC

1/2009-4/2011

  • Check guests in and out in a timely and courteous manner

  • Ensure reservations were taken correctly and courteously

  • Available at all times to deal with guest complaints and problems

  • Ensure compliance of safety and security standards

Room Service Clerk Hyatt Regency Downtown Washington, DC

9/2008 – 1/2009

  • Worked with clients/customers to arrange and follow through on all catering details and to ensure all special requests are met

  • Responsible for pricing, billing and resolving customer complaints

Front Desk Clerk

11/2006-6/2008 Terribles Hotel and Casino         Las Vegas, NV

  • Handled cash and credit transactions

  • Registered guests which included confirming reservations, and if necessary, independently resolving any issues.

  • Assisted with housekeeping discrepancies.

  • Prepared purchase orders and resolved accounting discrepancies

 

References available upon request